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Richard Birdsall J.D. B.A.
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Lynne Curry, Ph D. SPHR
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Training Topics

Training Sessions that offer you the results you want

This is a partial listing of the training sessions we have available. You can request a flyer on any of these sessions. You may also call 276-4769 and discuss your training needs, to no cost, with any of our team and we can customize a unique session that exactly fits your needs.

Management and Supervisory Training 

  • Coaching Strategies that Work
  • Effective Delegation Strategies
  • Discipline and Handling Work Performance Problems (click to view video)
  • Dealing with Problem Employees
  • Hiring and Firing
  • Interviewing Skills for Managers
  • Legal Aspects of Management
  • Making Performance Appraisals Effective
  • Managing Change and Freefall for Managers
  • Managing for Improved Work Performance
  • Managerial and Supervisory Communication
  • Gen X and Y: A Briefing for Managers
  • Managing for Productivity
  • Managing Meetings that Work
  • Practical Strategies for Motivating Employees [beyond the raise?]
  • Succeeding as a New Supervisor
  • Teams That Work and Strategies for Managers Managing Them
  • The Leadership Series and Executive Development for Managers
  • The People Game: Maximizing Your Payroll Dollars
  • Results-oriented Management
  • Time Management: Gaining 4 Hours a Week
  • Sex Harassment: How To Avoid a $7.1 Million Dollar Mistake
  • Preventing EEO and ADA Problems

Communications and Negotiations

  • Communicating for Results
  • Conflict Resolution Skills That Work
  • Client and Witness Interviewing
  • Effective Business Writing
  • Influencing without Authority
  • Negotiation Skills for Softies
  • Voice Training
  • Persuading, Influencing and Convincing
  • Playing to Win/Win: Negotiation Strategies that Work
  • Presenting with Style: Effective Public Speaking
  • Surviving Media Interviews

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Sales, Marketing, and Customer Relations

  • Closing the Sale and Overcoming Objections
  • Cold Calls: Warming Them Up
  • Double Your Revenue: Marketing Strategies
  • Fundraising: Winning Hearts and Money
  • Guerrilla Marketing
  • Happy Problems: Skills for Turning Around Problems and Problem Customers
  • High-Performance Selling
  • Persuasion: Sales Techniques for Non-Salespeople
  • Turning Browsers Into Customers
  • Winning Customers: Sales Skills for Customer Service Professionals
  • Presenting Your Company Professionally: Telephone Skills
  • Business and Customer Etiquette
  • CARE: Customers Are Really Everything
  • Dealing With Difficult People

Professional and Organizational Development

  • Board of Directors’ Training
  • The Memory Work-out: effective, no-gimmick memory training for remembering names and information
  • Diversity: Cross-Cultural Strategies That Work
  • Humor in the Workplace
  • Increasing, Assessing and Maintaining Motivation and Professional Energy
  • Balancing Personal and Professional Life
  • Professional Resume Writing
  • The Milky Way Diet: Emotional, Attitudinal and Behavioral Strategies for Making Weight Loss Easier
  • Taking the Edge Off Stress: Stress Management and Relaxation
  • Team-Building That Works
  • Career Planning
  • Creating Breakthroughs: Changing Your Relationship Patterns
  • Handling Criticism Diplomatically
  • Individualized Career Planning
  • Interviewing and Job Hunting Skills
  • Personal Goal-Setting
  • Creativity Tools
  • The Structure of Magic: NLP and Creativity

Board of Directors

  • Board Member Development and Conflict Resolution
  • Board of Directors’ Training
  • Streamlining Board Meetings
  • 2005 and beyond: A Real World Business Plan
  • Strategic Planning

Secretarial and Administrative Specialties

  • Business and Customer Etiquette
  • Image: Communicating Professionalism
  • Professional Development for Secretaries and Administrative Staff
  • Receptionist Training
  • Telephone Etiquette

Stress & Time Management  (click to view video)

  • Juggling: Successfully Managing Multiple Demands
  • Managing Change, Conflict & Stress
  • Motivation In a Down Economy
  • Stress, Burnout and Renewal
  • Getting Unburied and Time Management
  • Deck the Halls and Not your Boss: Time and Stress Management
  • Taking the Edge Off: Stress Management When You Only Have 30 Seconds
  • Real-time Stress Management

(This is not a complete list. Please ask if a desired topic is not on this list.)

"This class will transform you - it will give you powers to understand people, teach you a variety of ways to communicate in a business environment and in personal life." ~ Elina Adams, BP