Our Promise to You
We promise to strategically partner with every client we are afforded the opportunity to work with. We promise to go above and beyond the expectations of our clients by listening to their needs, and mobilize action by applying our expertise and providing the best service.
Shared Understanding
We understand that you need and desire the most extraordinary trainer, consultant or facilitator possible.
We understand that you can’t afford to take chances & unnecessary risks with your project.
That’s why we:
- Use highly graded trainers, consultants and facilitators who consistently receive “A’s” and “B’s” when graded by their clients.
- Our consultants are subject matter experts who have unrivaled dexterity in their field.
We understand that you want courtesy, consistency and professionalism.
That’s why we:
- Return phone calls promptly (within the hour when possible, and within 24 hours when not);
- Follow-up after the work is completed to ensure you are satisfied (and, although it almost never happens, we provide assistance at no charge to make certain you receive satisfaction);
- Keep confidential and proprietary information confidential and proprietary (without exception).
We understand that you want training and consultation that is:
- Custom-tailored to your specific needs;
- Focused on specific and concrete skills and strategies;
- Skill building in a sequenced step-by-step fashion;
- Participatory with frequent opportunities to apply the skills;
- Results driven and can be evaluated in terms of measurable results.
That’s why we offer our satisfaction guarantee*: that you’ll get more than you expected!

*TGC will address any concerns or disservice complications for no additional charge to ensure clients’ needs are met.
